Privacy Policy

1. Introduction

Signal Hill Chamber of Commerce ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including our member portal, event registration, and community features.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Company name, business address, and business information
• Payment information (processed securely through third-party payment processors)
• Profile photos, logos, and other images you upload
• Social media links and website URLs
• Event registration and attendance information
• Posts, comments, messages, and other content you create
• Membership level and status

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of access
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party services, such as authentication providers (Supabase Auth) and payment processors, in accordance with their privacy policies.

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing membership applications and payments
• Managing event registrations and attendance
• Facilitating communication between members
• Displaying member information in our directory
• Sending newsletters, updates, and promotional communications
• Responding to your inquiries and providing customer support
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations and enforcing our terms
• Analyzing usage patterns to improve user experience

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Member Directory

Your business information, including company name, contact information, and profile details, may be displayed in our public member directory, accessible to other members and the general public.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting and database services (Supabase)
• Payment processing
• Email delivery services (Resend)
• Messaging and chat services (Stream Chat)
• Analytics and monitoring tools

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of our members or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure authentication, regular security assessments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt-out of certain data processing activities, such as marketing communications
• Restriction: Request restriction of processing of your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.