When something's broken in the app, a good bug report helps us fix it in hours instead of days. Here's the template we use — follow this and you'll get the fastest resolution.
The bug report template
Include each of these in your support message:
1. What page or feature?
- URL:
https://signalhillchamber.org/... - Feature name (e.g., "Event registration," "Billing tier upgrade")
2. What were you trying to do?
One sentence: "I was trying to register for the August mixer."
3. What did you expect?
"I expected the Register button to open payment checkout."
4. What happened instead?
- Visible error? Paste the exact text.
- Silent failure? "Button did nothing when clicked."
- Wrong behavior? "It opened checkout for the wrong event."
5. Steps to reproduce
- Went to [URL]
- Clicked [button]
- Entered [info]
- Clicked [button]
- Saw [error or wrong behavior]
6. Screenshots
Attach 1–3 screenshots showing: before, during, after. See How to Share Screenshots with Support.
7. Environment
- Browser: Chrome / Safari / Firefox / Edge (+ version if you know)
- Device: Desktop / laptop / iPhone / Android (model helps)
- Network: Wi-Fi / cell / corporate VPN
8. What you already tried
"Refreshed, signed out and back in, tried Chrome incognito."
What happens after you submit
- You get a confirmation email.
- An admin reviews the report and either:
- Replies asking clarifying questions, or
- Confirms it's a real bug and creates a fix ticket.
- When it's fixed, you'll get an email update.
Urgent issues
If the bug is blocking you from paying, registering for an event that starts soon, or accessing your account, flag it as urgent in your message. We triage faster for time-sensitive issues.
Still need help?
Contact us with as much of the template as you can manage — partial reports are still way better than "it's broken."