The more specific you are when reaching out for help, the faster we can solve the issue. Here's what to include so we can skip the back-and-forth.
The essentials
- Your name and the email on your chamber account. If you use multiple emails, tell us which one.
- Company name. If you manage multiple companies, specify which one the issue relates to.
- What you were trying to do. One sentence is fine: "I was trying to cancel my membership" or "I can't register for the August mixer."
- What happened instead. "The button doesn't do anything," "I got error X," "The page shows no results."
- When it started. "Started today," "Been happening for a week," "Just the last few minutes."
Helpful extras
- Screenshots. A picture beats a paragraph. Show us the error, the button, the page. On desktop: Cmd+Shift+4 (Mac) or Win+Shift+S (Windows). On phone: volume-down + power.
- The URL. Copy the address from the browser bar so we can go straight to where you were.
- What you've already tried. "Tried refreshing, signed out and back in, cleared cache" — saves us asking.
Privacy matters
- Don't include passwords, credit card numbers, or SMS codes in support requests. We never need them to help you.
- Don't share someone else's personal info unless the issue is specifically about them.
Still need help?
Not sure what to include? Start with support chat — it'll prompt you for the missing pieces as the conversation progresses. If you prefer email or the contact form, see How to Contact Chamber Support.